Privacy Policy

This Privacy Policy applies to all personal information collected by FitDog Holdings Pty Ltd A.C.N. 151 602 532 (“we/our/us”) via this website.

We, recognise the importance of protecting the personal information of our customers. We recognise your privacy and as such ensure all your contact details remain confidential and we will not disclose this information to others without your express permission, unless permitted by terms of this Privacy Policy or required by law.

The following sets how we will collect and deal with information received from you.

Registration of an account

When you sign up to register with us we will collect your name and email address. When you select to receive our e newsletter you are automatically added to our mailing list. These contact details are kept confidential to us and our subsidiary company and are not put on the mailing list of any third parties nor disclosed to anyone else.

We will use your name and email address to send you the latest updates on our new products, press, news, and promotions.

You can unsubscribe from our mailing list at any time by logging into your account and clicking on the unsubscribe box provided.

We will not collect information about you if you visit our website but do not register or place an order for goods.

Please remember you are solely responsible for maintaining the secrecy of your username, password and any account information. Please keep your password safe and do not disclose this to anyone.

Passwords are not disclosed by way of phone. We will send a new password directly to your email address. We recommend you change your password immediately upon receiving a new password from us.

Use of your personal information

We may collect identifiable information when you choose to purchase goods from us. This may include personal information that we need to process and deliver orders, communicate with you in regards to your order and with your permission to make contact with you in regard to goods offered by us.

Your contact details such as name, billing address, delivery address, email address and phone numbers are retained in our database. You can update these details at any time by logging into your account.

We may elect to pass information to third parties who have been engaged for the purposes of delivery of goods. This information will only be provided to these third parties to enable them to fulfil their obligations on behalf of us.

If you select to pay online via credit card, your card information is not stored on the website. These details are sent directly to the bank for verification through our security provider PayPal eGate.


We may place information on your computer to allow us to identify you. This is commonly known as ‘cookies’ (small data files that are stored on your computer’s hard drive through your web browser). We only use cookies to view information on your browser that was put there by us.

If you do not wish to receive cookies, or be notified when these are placed, you may set your web browser to do so (if your browser permits).